LondonExcellence is a not-for-profit, membership organisation which exists to help organisations of all types to improve.


Our Members range from small, not-for-profit organisations, to large multi-nationals.  Click here to see the breadth of our engagement.


We have over 15 years’ experience helping individuals and organisations raise their performance. We specialise in connecting people who want to learn about good business practice and raise their business performance.  


We manage peer-assessments through our introductory themed benchmarks and the full LondonExcellence Benchmark™ to share ideas and best practice and provide recognition of your achievements.  We run network events to share good practice and offer workshops and training to help you grow and apply your skills and knowledge.


Regardless of your own experience or your organisation’s maturity, we have services that can help and enrich your CPD.

Jane qualified as an accountant and held senior roles with the National Audit Office and the Cabinet Office.

She was instrumental in the development of Charter Mark (now Customer Service Excellence) and led on policy,

public relations and stakeholder engagement for Investors in People (IIP), helping IIP to become a “Superbrand”

with over 35,000 customers across all sectors, sizes, and localities

Rose has been involved with the EFQM Excellence Model since its introduction to the UK in 1993.

She trained as an assessor for the first UK Quality Award before being involved with the formation of LondonExcellence.

A Chartered Quality Professional (MCQI, CQP), Rose has worked with a large number of organisations across diverse

business sectors including housing, education, construction, utilities, criminal justice and SME’s.

Bob is Chairman of London Bridge Associates with more than 45years’ experience in the construction industry

during which time he has held many senior management positions.

He is past Chairman of the British Tunnelling Society; Chairman of the National Working Group for Tunnelling NVQ’s

and ex Chairman of TunnelSkills.

Georgina works for Telefonica UK as the Head of Quality in the UK.

She led the roll out of Six Sigma across the organisation and, in her current role, ensures that the business

maintains registration to a number of national and international standards and codes of practice.

She loves working with people and teams, driving improvements to how and what they do.

Jan is a chartered Civil Engineer, and a Fellow of the Institution of Civil Engineers with experience in

infrastructure, commercial construction (retail, offices, airports, hospitals), utilities and house building.

Jan’s current role is as Business Performance Manager with Skanska UK, following previous experience with

Taylor Woodrow and Costain.

Dan is Group Head of Quality for Lloyd’s Register.

He is a published quality and improvement professional with expertise in turning around teams and

delivering bottom line benefit.

He has experience with Toshiba, Network Rail and National Air Traffic Services (NATS) and has successfully

deployed ISO9001, ISO14001 and ISO18000 certified management systems as well as delivering Lean Six Sigma training.

Dave is retired from his role as Head of Quality for Telefonica O2 Europe plc.

He is well qualified in the quality and excellence arena being a Lead Assessor for many quality standards

as well as assessing against the EFQM Excellence Model.

He is a Fellow of the CQI (FCQI, CQP) as well as being a member of the British Mountaineering Federation

and the Alpine Club helping mountain rescue teams to introduce new techniques and developments.

Executive Team

Rosemary Viggiani, CEO    Jane Jones,  Chairman

Non-Executive Directors

Hodgson Georgina Georgina Hodgson bob ibell 1   Bob Ibell
Jan_Masat_1 Jan Masat dave rogers   Dave Rogers