The LondonExcellence Programme

This five-day programme, conveniently spaced over three months, helps you develop analytical skills and produce a comprehensive improvement report for your business.


“Enlightening, powerful, uncomplicated. The result is embedded within the company as the staff own the outcome”    

VSH, Network Rail


Learn how to:

  • Plan for growth
  • Achieve alignment between existing activities
  • Improve your customer experience
  • Make the most of your resources
  • Improve employee engagement


The Programme includes a full staff survey and on-line management review.  Our pragmatic approach allows you to absorb the theory behind the EFQM Excellence Model, whilst developing a detailed improvement report for your own organisation.


Participants may progress to become assessors for the LondonExcellence Benchmark, thereby gaining valuable and unique insights into good business practice across a wide range of sectors. Please click here for more details of the Benchmark.



What the Programme covers

Each of the five days covers a specific element of your business:

  • Stakeholder analysis;
  • Assessing your business performance;
  • Improving your customer experience;
  • Evidence based assessment; and
  • Planning for improvement

Click here for our PDF brochure. Contact us for more information and to book.

Cost: The programme costs just £2,250+vat for members (£2,500+vat for non-members) and includes the cost of a management review and staff survey covering up to 250 people.

This Programme can also be run in-house for your own organisation. Please contact us for more details.